Return policy

At Plivura, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and transparent return and exchange policy. Your satisfaction is our top priority.

1. Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in original condition with all tags, labels, and packaging intact.

  • Requests must be submitted within 30 days of receiving your order.

  • Final sale items, gift cards, and intimate accessories cannot be returned unless they arrive damaged or defective.

  • If you receive a damaged, defective, or incorrect item, we will cover the cost of return shipping and provide a full refund or exchange.

2. How to Request a Return or Exchange

To initiate a return or exchange, please:

  1. Contact us at info@plivura.com within 30 days of receiving your order.

  2. Include your order number, the item(s) you want to return or exchange, and the reason.

  3. Our customer support team will respond within 1–2 business days with detailed instructions.

3. Refund Process

  • Once we receive and inspect your returned item(s), your refund will be processed within 1–3 business days back to your original payment method.

  • Please note: original shipping fees are non-refundable unless the return is due to our error or a defective item.

  • If you prefer an exchange, we are happy to arrange it.

4. Free Returns for Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days. We will:

  • Provide a prepaid return shipping label.

  • Offer a full refund or replacement based on your preference.

We sincerely apologize for the inconvenience and will resolve the issue promptly.

5. After-Sales Support

We offer ongoing customer support to make your experience worry-free:

  • Reach us anytime at info@plivura.com.

  • Our team will assist with returns, exchanges, or other concerns.

  • You will receive email updates at each step of the return process.

6. Simple & Transparent Returns

  • Clear, step-by-step instructions provided.

  • No hidden fees.

  • A process designed to be fast, fair, and frustration-free.

7. Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Gift cards

  • Worn or damaged items

  • Clearance or “Final Sale” items

8. International Returns

We accept international returns if they meet our eligibility criteria. For customers outside the U.S., our support team will guide you through the process to ensure smooth handling.

9. Our Promise

At Plivura, we strive to make your experience stress-free. Whether you need a refund, exchange, or after-sales assistance, our team is here to support you—with transparency, care, and professionalism.

Contact Us
📧 Email: info@plivura.com

Thank you for shopping with Plivura!
— The Plivura Team