Return policy

At Plivura, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and transparent return and exchange policy. Your satisfaction is our top priority.

1. Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in original condition with all tags, labels, and packaging intact.

  • Requests must be submitted within 30 days of receiving your order.

  • Final sale items, gift cards, and intimate accessories cannot be returned unless they are damaged or defective.

  • If you receive a damaged, defective, or incorrect item, we will cover return shipping and offer a full refund or exchange.

2. How to Request a Return or Exchange

Please follow these steps:

  1. Contact us at info@plivura.com within 30 days of receiving your item.

  2. Include your order number, the item(s) you want to return or exchange, and the reason.

  3. Our support team will respond within 1–2 business days with further instructions.

3. Refund Process

Once we receive and inspect the returned item(s), your refund will be processed within 1–3 business days to your original payment method.

Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Free Returns for Damaged or Defective Items

If you receive an item that is damaged or incorrect, please notify us within 7 days. We will:

  • Provide a free return shipping label

  • Offer a full refund or exchange, depending on your preference

We apologize for any inconvenience and will resolve the issue promptly.

5. After-Sales Support

We offer more than just returns—we offer ongoing support:

  • Email us anytime at info@plivura.com

  • Our customer care team will guide you through returns, exchanges, or other concerns

  • You’ll receive email updates every step of the way

6. Simple and Transparent Returns

  • We provide clear, step-by-step instructions

  • There are no hidden fees

  • Our return process is designed to be fast, fair, and frustration-free

7. Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

  • Gift cards

  • Worn or damaged items

  • Clearance or “Final Sale” items

8. International Returns

We accept international returns if they meet our eligibility criteria. If you need help, our team will guide you through the process and ensure smooth handling.

9. Our Promise

At Plivura, we strive to make your experience enjoyable and stress-free. Whether you need a refund, exchange, or assistance, we are here for you—always with transparency, care, and professionalism.

If you have any questions about our Return Policy or need help with a return, please contact:

Email: info@plivura.com

Thank you for shopping with us!
– The Plivura Team