Terms of service

Welcome to Plivura.com (the "Site"), operated by Plivura ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website and any products purchased through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use this Site.

1. Acceptance of Terms

You must be at least 18 years old or of legal majority in your jurisdiction to use this Site. If you use this Site on behalf of an organization, you confirm you have authority to bind that entity to these Terms.

2. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site after changes means you accept the revised Terms. Please review them periodically.

3. Use of the Website

You agree to use this Site for lawful purposes only and not to:

  • Violate any applicable French, EU, or local laws or regulations

  • Interfere with the Site’s operation or other users' experience

  • Attempt unauthorized access to the Site or its servers

  • Use automated tools to send excessive requests or collect data

4. Accounts and Registration

To access certain features or make a purchase, you may be required to create an account. You agree to:

  • Provide accurate information

  • Maintain your password security

  • Report unauthorized use of your account immediately

We reserve the right to suspend or terminate accounts for violating these Terms.

5. Product Information and Pricing

We aim to provide accurate product details, pricing, and availability. However:

  • Errors may occur, and we do not guarantee completeness or accuracy

  • Prices and availability may change without notice

  • We may correct errors or cancel orders at our discretion

All prices are in Euros (EUR). Shipping costs are calculated at checkout.

6. Orders and Payment

By placing an order, you agree to:

  • Provide accurate billing and shipping details

  • Pay all applicable product and shipping charges

  • Authorize us to charge your payment method

We reserve the right to cancel orders due to errors, fraud, or product unavailability. If canceled after payment, we will issue a refund to the original method.

7. Shipping and Delivery

We ship to the address provided at checkout. Estimated shipping times are shown during checkout, but delivery dates are not guaranteed. Risk of loss passes to you upon transfer to the shipping carrier.

8. Returns and Refunds

Please refer to our Return Policy for details. By purchasing from us, you agree to the terms outlined there.

9. Intellectual Property

All content on the Site—including text, graphics, logos, and images—is our property or licensed to us and protected by applicable intellectual property laws. You may not copy or use any content without written permission.

10. User Content

By submitting content (e.g., reviews, photos), you grant us a non-exclusive, royalty-free, worldwide license to use it. You represent that:

  • You own the content or have the right to submit it

  • Your content complies with all applicable laws and rights

We may remove any content at our discretion.

11. Privacy

Your use of the Site is subject to our Privacy Policy, which explains how we collect and use your data in accordance with the General Data Protection Regulation (GDPR).

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or practices. Access them at your own risk.

13. Disclaimer of Warranties

Our Site and products are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation. Some jurisdictions may not allow the exclusion of certain warranties, so some exclusions may not apply to you.

14. Limitation of Liability

To the fullest extent permitted under French law, Plivura is not liable for indirect or incidental damages, including lost profits or data. Our total liability is limited to the amount you paid for the affected product.

15. Indemnification

You agree to indemnify and hold Plivura harmless from any claims arising out of your use of the Site, violation of these Terms, or infringement of third-party rights.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of France. You agree that any legal disputes will be subject to the exclusive jurisdiction of the courts of Aix-en-Provence, France.

17. Termination

We may suspend or terminate your access at any time if you violate these Terms. Upon termination, your right to use the Site ends immediately.

18. Force Majeure

We are not liable for delays or failures due to events beyond our control, including natural disasters, labor strikes, or government actions.

19. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy and Return Policies, constitute the full agreement between you and Plivura.

  • Severability: If any part of these Terms is unenforceable, the remainder remains valid.

  • No Waiver: Our failure to enforce any provision does not waive our rights.

  • Assignment: You may not assign your rights under these Terms. We may assign ours without restriction.

20. Contact Us

If you have any questions about these Terms, contact us at:

  • Email: info@plivura.com

  • Phone: +33 4 42 68 73 90

  • Address: 3496 Rte de Galice, 13090 Aix-en-Provence, France